with DIN rail
For current pricing and to purchase any of our products please contact us via the enquiry form here for a fast response, alternatively please contact us via email at sales@robolights.com or via telephone +44(0)1823 669566 or Fax +44(0)1823 662235
PRODUCT RANGE
We aim to hold stock of all the items you see on our Website. For large quantities we
may occasionally need to source additional stock from our manufacturers. If this is the case we
will advise the lead time when you place your order. In general we fulfil 99% of customers orders from stock.
DELIVERY POLICY
For customers who have active credit account facilities with us any orders we receive and confirm by 2:00 pm
will be despatched the same day (provided all items are available). For new customers or those who
do not have a credit account with us orders will be shipped as soon as full payment has been received.
For orders shipped to locations within the UK mainland our stores will usually despatch using our preferred road
carrier for next day delivery. For urgent shipments our carriers can offer timed deliveries
(next day before 12:00, before 9:30 and Saturday am).
As an alternative we may also use surface mail for smaller items. In all cases we will advise the method and
cost of shipping at the time you place your order.
For overseas shipments we will advise you of the most cost effective shipping method at the time of ordering which will
depend on how quickly the goods need to be delivered, the cost and the size / weight of the consignment. As an alternative
to the above we are happy to liaise with your own preferred carriers to enable collection from our stores on an ex-works basis.
CANCELLATION, REPLACEMENT & REFUND POLICY
If you should need to cancel your order prior to us despatching the goods there will be no charge.
Please note that this only applies to orders for our normal stock items. Any non standard item purchased
specifically to your requirements cannot be cancelled once ordered.
Should you want to return any goods that may have been incorrectly ordered by yourself then we do charge
a 20% re-stocking fee. Please note that any returned goods must be un-damaged and in their original packaging.
We can only accept returned items up to 14 days from the time they were delivered to you. Provided items are
returned in accordance with the above, we will then arrange a refund.
In the unlikely event that you feel we have shipped you any defective item you must advise us within 14 days
of receipt. Our policy is to ask that the faulty item be returned to us for examination whereupon we will inspect
it, and provided that any defect is not as a result of miss-use, neglect, method of storage, faulty installation,
poor handling, testing, repair, alteration or accident we will at our discretion replace or refund the sum paid for the item(s).
PAYMENT POLICY
We only accept GB £ in payment for our goods and services. For all new customers our terms are payment with
order via Credit Card, Cheque or Bank Transfer. Please make cheques payable to Robolights Ltd. and send them to our Accounts
Department, PO Box 62, Wellington, Somerset, UK, TA21 9YQ. If you would like to pay via Bank Transfer (BACS) we
will advise you of our Banking details at the time of ordering.
For all export orders our terms are payment with order in GB £ via Bank Transfer.
EXPORT RESTRICTIONS
The nature of our goods and services do not attract any export restrictions.
TERMS OF BUSINESS AND CONDITIONS OF SALE
All orders are accepted strictly in accordance with our Terms and Conditions of Sale (below).
ROBOLIGHTS LTD. TERMS OF BUSINESS AND CONDITIONS OF SALE
DEFINITIONS
"The Customer" is the person, firm, corporate or public body hiring or purchasing the goods.
Any person purporting to act on behalf of The Customer shall also be bound by the terms and conditions of sale.
"The Supplier" is Robolights Limited. "The Goods" shall mean components, equipment or other items or services
sold or hired by Robolights Limited. "Consequential Loss" shall mean loss of profits, contacts or damages whatsoever.
These Terms and Conditions shall be interpreted and applied in accordance with English law and the parties to any
contract agree to submit to the exclusive jurisdiction of the English Courts.
1. GENERAL
All orders are accepted and goods supplied subject to our current prices and the following express terms
nd conditions. These conditions may not be modified or varied unless The Supplier agrees to this in writing.
2. PRICES
All prices quoted are strictly net and Value Added Tax will be charged at the appropriate rate at the time
of invoicing. Whilst every endeavour will be made to maintain the prices quoted The Supplier reserves the right
to effect changes without prior notice.
3. QUOTATIONS
Quotation's are dated and are valid for 30 days from that date, unless otherwise stated.
4. AVAILABILITY
The Supplier will use its best endeavours to deliver by the date specified or agreed but shall be under no
liability whatsoever for delay or the Consequential Losses however caused.
5. SUPPLY OF GOODS
The Supplier reserves the right to cease or suspend the supply of goods at its absolute discretion should
payments to The Supplier become overdue.
6. CHANGE OF PRODUCT SPECIFICATION
In the pursuit of continual improvement The Supplier reserves the right to make design
changes to products and goods without prior notification but will endeavour to inform
The Customer of such changes as soon as they occur.
7. DELIVERY
The Supplier will use its best endeavours to meet delivery requirements but will not be
liable for any consequential losses resulting from failure to do so and failure to meet
a delivery date shall not prejudice any contract with regards to further deliveries.
8. DELIVERY CHARGES
Unless quoted otherwise delivery charges will be invoiced at the time of the despatch of any goods.
9. SCHEDULED DELIVERY
Customers placing orders with The Supplier on a call off or schedule basis must accept
delivery of the total order within one year of the date of order. Customers wishing to
cancel a call off scheduled order will be invoiced 25% of the cost of the goods involved.
No cancellation or suspension of delivery can be made by the Customer in respect of non-stock
items purchased specifically to a Customer's order or requirements.
10. SHORTAGES
Any shortage in delivery must be notified both to The Supplier and the Carrier where applicable
within three days of receipt of the goods or in cases of non-delivery, as soon as possible, but
no later than 7 days after receipt of invoice.
11. PRODUCT LIABILITY / WARRANTY
The Suppliers liability for any defective goods shall be limited to and in no case exceed:- any
manufacturers warranty sold with the goods, or, replacement or repair of defective goods, or, at
the Suppliers discretion a refund of the price of the goods. No liability shall result from goods
that have been used by the Customer in any way at variance with instructions from The Supplier or manufacturer of the goods.
12. DEFECTIVE GOODS
In the case of any claim of faulty or defective goods The Customer must inform The Supplier
immediately quoting an appropriate invoice number and / or delivery note number and date of purchase.
The alleged defective goods must be returned to The Supplier carriage paid whereupon they will be inspected.
Any claim of defective of faulty goods will be dealt with in accordance with 12 provided that after examination
by The Supplier the alleged defect exists and has not been caused by miss-use, neglect, method of storage,
faulty installation, handling, testing or repair, or by alteration or accident.
13. RETURNS
Goods returned Not Wanted, Incorrectly Ordered, or Duplicated Orders will be subject to a 20% re
stocking charge. Goods returned must be in their original packaging. Returns will not be accepted after
14 days following receipt unless authorised in writing by The Supplier. Goods purchased specifically to
Customers requirements by The Supplier cannot be accepted for return.
14. PAYMENT TERMS
Where credit facilities have been agreed between The Customer and The Supplier all invoices must
be paid within 30 days of the invoice date. When credit facilities are not established or whilst
credit applications are being processed goods and services will be supplied on a Pro forma basis
only with full payment being required prior to the supply of any goods or services. Cheques should
e made out to Robolights Limited and be crossed. The Supplier reserves the right to charge interest
at 8% above the Bank of England base rate on overdue accounts in accordance with the Late Payment
of Commercial Debts (Interest) Act 1998.
15. OWNERSHIP AND TITLE
Ownership and title in the Goods shall remain with The Supplier until such time as The Customer
has made full and final payment of all monies owed to the Supplier in respect of goods and services
supplied under any contract.
16. PATENTS AND COPYRIGHT
Products offered for sale and supplied by The Supplier may be the subject of Patents or other
such protective devices. The Supplier retains full copyright in respect of publications, drawings
and plans. No part of them may be reproduced, transmitted or stored in retrieval systems in any
form without prior permission.